News Release

For immediate release - September 19, 2013

Use of OverDrive Media Console affected by iOS 7

Apple released iOS 7 yesterday and many Apple users may have upgraded their device(s) or will be upgrading in the near future.

When an existing OverDrive Media Console (OMC) user upgrades to iOS 7, the app will fail when trying to open a DRM-protected eBook. New or first time users of OMC are unaffected by this issue.

OverDrive is resolving the issue but in the meantime, here are immediate remedies for users:

1) Re-authenticate the app with your existing or a new Adobe ID. Refer to the iOS section of the Help section on our OverDrive website for assistance. (Recommended)


2) Uninstall and re-install OMC which will also require the user to re-authorize with Adobe. IMPORTANT NOTE: A re-install will clear a user's bookshelf, history, and app settings.

Audiobook users won't notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OMC before upgrading to iOS 7. A user will receive an error message informing them to download the title again.

We apologize for the inconvenience

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Media contact:
Charlene P. Smith
Support Services Manager
352-253-6160
cpsmith@lakeline.lib.fl.us

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